Privacy Policy

At Boyd’s House of Regalia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

1. Information We Collect
We may collect the following personal information:

  • Name and surname
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Payment confirmation details
  • Communication history
  • Any information you provide when contacting us

We do not store full card payment details unless this is handled securely by an approved payment provider.

2. How We Use Your Information
We use your personal information to:

  • Process and deliver orders
  • Confirm payments
  • Communicate about purchases, returns, or exchanges
  • Provide customer support
  • Send order updates
  • Improve our products and services
  • Meet legal, accounting, and record-keeping requirements

If you choose to receive marketing messages, we may also use your contact details to send product updates, promotions, or announcements. You may opt out at any time.

3. Sharing Your Information
We may share your information only where necessary with trusted service providers, such as:

  • Courier or delivery companies
  • Payment processors
  • Website or ecommerce service providers
  • Accounting or legal service providers where required

We do not sell your personal information.

4. Payment Security
Online payments are processed through secure third-party payment providers. Boyd’s House of Regalia does not intentionally collect or store full bank card details on its own systems.

5. Cookies and Website Tracking
Our website may use cookies or similar tools to improve your browsing experience, remember preferences, measure website traffic, and support online store functionality.

You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

6. How We Protect Your Information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access to customer information is limited to people or service providers who need it to perform their duties.

7. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected, including order fulfilment, customer service, legal compliance, accounting records, and business administration.

8. Your Rights
You may request to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Request deletion of your information where legally permitted
  • Object to certain processing of your information
  • Opt out of marketing communications

To make a privacy request, contact us at:

Email: [Insert email address]

9. Third-Party Links
Our website may contain links to third-party websites or services. Boyd’s House of Regalia is not responsible for the privacy practices of external websites.

10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website.

11. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:

Boyd’s House of Regalia
Email: info@boydsregalia.co.za
Phone/WhatsApp: +27698096243
Address: 472 Spionkop Avenue North Riding
Kya Sand
Randburg
(Randburg Entrepreneur Village Block F25)